Will I always deal with the same person?
Yes. Your file is handled by one person, who knows it and whom you reach directly.
What that changes
You do not explain what your company does all over again at every exchange. Its particulars — an unusual contract, a billing arrangement of its own, a seasonal pattern — are known, and do not have to be rediscovered each year.
You write to one address, not to a department. The reply comes from the person who has your accounts in front of them.
What it also means
Someone who knows your file is not someone available at any moment. We take requests in order, and move anything tied to a deadline to the front.
In return, you never have to explain your situation to someone discovering it — which costs more time, yours as well as ours, than waiting your turn.
Looking for someone who knows your file?
Describe your situation, and we will tell you what it involves and what it costs.
Get in touch